A course focused on developing professional and effective phone communication skills that improve bookings, service quality, and guest satisfaction.
Phone Etiquette
Category: Grow Academy / Service
Phone Etiquette covers everything teams need to handle inbound and outbound phone interactions with clarity, confidence, and professionalism.
It emphasizes clear voice communication, script practice, guest inquiry handling, objection management, scheduling, and follow-up systems.
The phone is often the first human touchpoint between your team and your guests, so well-trained phone behavior improves conversion and reduces miscommunication.
Who It’s For
- Front Desk Staff
- Reservation Teams
- Guest Services
- Sales Coordinators
Additional Information
Format: Grow Academy Online Course
Use Case: Onboarding and periodic refreshers for phone performance
Application: Practical, real-world execution
